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We're very proud of the quality of our leather and the craftsmanship that has gone into each bag, so we offer a Lifetime Warranty against any manufacturing defects. This covers our range of handmade leather bags, and excludes other accessories and sundries such as care kits.
The Lifetime Warranty covers any manufacturing damage that stops you using your bag. It doesn't cover normal wear and tear - for example, cosmetic wear or aging to the leather surface, or a buckle that's worn or broken after extensive use. It also doesn't cover water damage or any resultant swelling - we recommend applying a water resistant coating throughout its life to keep it in top condition. Any accidental damage also isn't covered.
If you do have any damage or a problem that wouldn't be covered, or you're not sure, please contact us and we'll be happy to help see what we can do for you!
Proof of purchase is required - e.g. your original purchase email or any other documentation.